01 · First Check
Was the Money Actually Debited?
Before anything else, open your bank or e-wallet history. If the money wasn't debited, the payment simply didn't complete — no mystery, just retry. If it was debitedbut isn't showing on Stockity, then you have a real pending case to investigate, and you'll want the receipt.
Save proof immediately
Screenshot the debit — amount, time, reference. If you do need support, this is what resolves it fast. No proof makes any claim slow and painful.
02 · Common Causes
Why Deposits Stall
| Cause | Fix |
|---|---|
| Amount didn't match the invoice | Pay the exact amount shown, to the digit |
| Virtual account expired | Generate a fresh invoice and pay before it expires |
| Wrong VA / reference used | Use the exact VA/reference from the current invoice |
| Gateway still pending | Wait the full window; some methods lag under load |
| Paid to an old/cached invoice | Refresh, create a new invoice, and pay that one |
03 · Escalating
When and How to Contact Support
1. Wait the full window
Give instant methods 30–60 minutes under normal conditions before assuming a problem.
2. Gather your evidence
Account email, exact amount, time, method, and the debit screenshot in one place.
3. Use official support only
Contact Stockity through the in-platform help or the address on the official site — never a random Telegram 'agent'.
4. Never share your password
Support resolves deposits with transaction details, not your login. Anyone asking for your password is a scammer.
A stuck deposit is a payment/platform issue, not a bot issue — the bot only reads your balance after funds arrive. Keep proof, use official channels, and never share your password. This guide is informational, not financial advice.
04 · FAQ
Frequently Asked Questions
How long should a Stockity deposit take?
Instant methods (e-wallet, VA, QRIS) usually credit within seconds to a few minutes. If nothing arrives within 30–60 minutes, something is off — most commonly an expired virtual account or an amount that didn't match the invoice exactly.
Why didn't my deposit show up?
The frequent causes: the transfer amount didn't exactly match the invoice, the virtual account expired before you paid, the wrong VA/reference was used, or the payment gateway is still pending. Check the exact amount and reference first.
What should I do first?
Check your bank/e-wallet: was the money actually debited? If it wasn't, the payment didn't go through — just retry. If it was debited but not credited, keep the proof (screenshot/receipt) and give it the full waiting window before contacting support.
How do I contact Stockity support?
Use the official in-platform support or the address on the official site, and include your account email, the exact amount, time, method, and a screenshot of the debit. Never share your password — support won't ask for it.
Does the bot affect deposits?
No. Deposits happen entirely on the Stockity platform; the bot only reads your balance once funds arrive. A deposit issue is a platform/payment matter, not a bot matter.